BPO outsourcing is synonymous with the Philippines. The archipelago is a global favorite of businesses worldwide that seek high-quality services backed by the latest technology and a skilled and talented workforce at an attractive fee. The Philippine BPO industry’s growth has become a force to reckon with, and it’s phenomenal. The UBS Investment Bank Global Research (UBS IBGR) projects the Philippine economy to grow by 5.9% in 2025, a significant increase from 5.6% in 2024.
Should I Hire a BPO Company in the Philippines?
When the Philippines is one of the top outsourcing destinations in the world, there are many compelling reasons to consider the archipelago to address your varied business requirements. Let’s discuss why you can trust a Philippine company to outsource back-office support services, including call center BPO, virtual assistant, and allied services.
- Cultural Adaptability: The Filipinos are a gem to work with! They are hard-working, polite, have strong work ethics, and are team players. The workforce is culturally sensitive and adapts to the working style of the organization they work for. Do you know that the Philippine workforce became a major contributor to the information technology and business process management (IT-BPM) sector in 2024? It generated $38 billion in export revenue, and it is expected to grow to $59 billion by 2028!
- Fluency in English: The Philippines imparts education in English at the school level and in universities, making the Filipino youth highly fluent. Excellent verbal and written communication skills in English have become a prerequisite for the global workforce. Filipinos with a command of English are a popular choice of companies looking forward to setting up a remote team for back-office and call center BPO services.
- A large pool of talent: Filipinos are talented and ensure they keep pace with the market requirements. The government supports its citizens with various upskilling programs that open doors for them in the marketplace. More than 0.5 million Filipinos graduate annually, ready to join the workforce. They are equipped with different skill sets in various domains, meeting your diverse business requirements. You can hire a remote team to manage HR and payroll, IT support, healthcare support services, market research, BPO customer service, and support. You can hire a talented workforce for customer success, customer expansion, and lead generation services.
- Technology-savvy: The Philippines’ BPO call center services are in sync with the latest technology. According to the IT and Business Process Association of the Philippines (IBPAP), over 60% of the call centers in the archipelago have implemented AI into their operations. AI adoption has streamlined workflows and helped the industry grow by leaps and bounds. AI-powered tools such as Natural Language Processing, smart routing, auto-dialers, lead management software, chatbots, and predictive analytics have improved BPO call center metrics and helped businesses deliver an enhanced customer experience. When you hire a BPO outsourcing company, you get a remote workforce equipped with technical know-how that you can leverage to improve call center operations and boost customer satisfaction levels.
Is BPO Call Center outsourcing a good idea?
Yes, definitely! From the above discussion, it is evident that the Philippine industry is the ultimate destination for call center, BPO, and back-office support services. If you want to outsource BPO services in the Philippines, consider MyCustomer360. We are a leading back-office and BPO outsourcing company in the Philippines, offering high-quality and cost-effective back-office support, BPO customer service, and call center outsourcing services. Our skilled Philippine teams are qualified to deliver the best customer support in different domains. Book a discovery call with us and learn how we can help you with BPO call center and back-office support services.