-
Case Study- Healthcare BPO Services
In the healthcare industry, it’s important to keep the First Call Resolution (FCR) rate high. The healthcare industry can rely on healthcare back-office support services and outsource BPO healthcare to the experts. It will help them increase efficiency and focus on patient care while the communication is handled by experts. Learn how our experienced and…
-
Why Businesses Should Consider Outsourced Back-Office Support Services
Outsourcing has become popular. More and more businesses are hiring back-office support companies to execute various administrative functions. According to Grandview Research, the global business process outsourcing market is expected to reach $525 billion by 2030. The top industries that will contribute to this surge are financial services, IT, and telecommunications. In today’s competitive marketplace,…
-
What Makes Filipino Employees Stand Out in the Global Workforce
The Philippines is a global favorite for outsourcing various business functions. Many companies worldwide rely on Filipinos to carry out their administrative functions. The Philippines workforce is known to be tech-savvy and highly professional. Their skill sets, cultural adaptability, and professional attitude make them a popular and unanimous choice for assigning the responsibility of back-office…
-
How Small Businesses Benefit from Outsourcing Back-Office Support Services
Back-office support services are crucial for the smooth functioning of a business. Do you know that 37% of small businesses outsource at least one business process? Small businesses often wonder if they need back-office support. They are in two minds about outsourcing back-office services to a vendor. They might think hiring an expert will prove…
-
Deliver the Best Customer Support with Back-office Support Service from the Philippines
High-quality customer support is necessary to fuel a company’s growth as it helps build customer trust and instill faith in the business. Happy customers lead to customer expansion and contribute to the massive growth of the business. It’s crucial to maintain a good relationship with the customers as they are the center of all business…
-
Why Businesses Worldwide Rely on Filipino Talent for Back-office Support Services
The Philippines is a global favorite for back-office support services. Over 1 million Filipinos work outsourced jobs, and its outsourcing industry is valued at $27 million! Companies worldwide flock to the archipelago for high-quality back-office services at an attractive fee. Have you ever wondered why a large number of businesses across the globe rely on…
-
Why Outsourcing Back-Office Support Services Leads to Happier Customers
Deliver High Customer Satisfaction with streamlined Back-office Support Services It’s interesting to analyze how back-office support services can impact customer experience (CX). Companies can build a happy customer base with streamlined back-office operations as they affect the customer experience, a crucial factor determining customer retention and brand loyalty in the long run. Learn from back-office…
-
Healthcare Back-Office Support Services from the Philippines
Every Patient Counts! Empowering Doctors to Focus on Patient Care with Healthcare Back-Office Support Services! Why is back-office support service important for the healthcare industry? Life is fickle and can be gone in seconds if the necessary medical assistance is delayed! Doctors prioritize patients to perform their core duty of improving health, helping them fully…
-
AI Integration Sweeping the Philippines Back-office Support Service Companies
Artificial Intelligence (AI) is transforming business functions, and back-office companies are leaving no stone unturned to integrate them into their back-office support services to deliver high customer satisfaction. The Philippines- the global hub of back-office outsourcing, leverages AI to increase efficiency and streamline various services. The Information Technology and Business Process Association of the Philippines…
