Artificial Intelligence (AI) is transforming business functions, and back-office companies are leaving no stone unturned to integrate them into their back-office support services to deliver high customer satisfaction. The Philippines- the global hub of back-office outsourcing, leverages AI to increase efficiency and streamline various services. The Information Technology and Business Process Association of the Philippines revealed in the IT-Business Process Management (IT-BPM) Summit 2024 that over 67% of IT-BPM operations use AI significantly in customer support, quality assurance, and data input. Let’s discover how the back-office support service providers in the Philippines are leveraging AI to improve back-office services.
The Use of AI in Back-office Support Service Companies in the Philippines
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Customer Service: Salesforce says that 41% of Filipino organizations have fully implemented customer service AI. Businesses can make customer service a memorable and delightful experience with AI assisting live agents. Technology such as virtual assistants is helping companies to integrate higher efficiency in their operations. Chatbots can handle routine inquiries, and live agents can look into complex customer issues, which requires human intervention to deliver high customer satisfaction. Businesses can maintain standardization in customer service and support and offer an enhanced customer experience with advanced technologies such as Natural Language Processing (NLP). For instance, NLP can provide real-time assistance by understanding customer queries and providing access to knowledge resources that help agents provide accurate and helpful responses.
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IT Support: Several companies outsource IT support services to back-office support companies in the Philippines. If you are curious how AI is contributing to delivering better IT back-office support services, let’s take an example of an AI use case. Predictive maintenance spares the business from costly downtime. AI can predict malfunctions, enabling the company to take the necessary steps before issues snowball into an uncontrollable scenario. AI is a savior for IT support specialists as it forecasts challenges and mitigates risks to ensure smooth operational efficiency with minimum downtime.
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HR Management: Companies are keen to hire talented employees to achieve their business goals. However, screening and finding the best candidates can be a time-consuming task that causes delays in project completion and hampers long-term goals. AI has proved to be a boon for businesses as they can utilize AI to screen candidates based on the pre-set criteria and narrow down the number of applications that human resource managers can focus on and interview the selected candidates. Gone are the days when organizations would take months to hire the right candidate to meet the talent shortage requirements. AI rapidly speeds up the screening process, saves time and resources, and helps fill vacant positions. AI also assists companies with performance management and workforce planning. Today, they can rely on experienced and proactive back-office support companies who integrate the latest AI technology to deliver the best quality of work.
AI-driven Back-Office Support Outsourcing to the Philippines
Meet Mycutsomer360, a proactive back-office solution provider that leverages AI to enhance efficiency and ensure quality assurance. We are a one-stop destination for all kinds of back-office support services, such as IT, healthcare back-office support, customer service, and support. AI-driven automation enables us to deliver the highest quality of work to clients with increased efficiency. Our clients trust our quality of work and outsource several administrative tasks. Learn more about our AI-driven back-office support service by booking a free consultation with our experts.
Final Thoughts
Back-office support services providers are increasingly using artificial intelligence in their operations, enabling businesses to get high-quality work powered by the latest technology. If you are keen to integrate the immense possibilities offered by AI, outsource back-office support service to an experienced company. It’s a double win for you as you will not have to procure new software and invest in the latest technology, as the back-office support provider will offer high-quality tech-driven services at an attractive fee. Also, you can benefit from its expertise and focus on core business functions to increase profitability.
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