Still Managing Customer Service In-House? Here's What You'll Miss in 2026Managing customer service calls is crucial to the success of any business. A happy customer base is built by consistently delivering excellent customer support. It helps yo ...
Back-Office Support for Small Businesses: What to Expect in 2026
2026 is here, and businesses have already begun gearing up to streamline their operations through back-office outsourcing. If you are thinking of outsourcing back-office in 2026, it can be a major factor that will determine your growth in the n ...
AI in Customer Service: Turning Everyday Support into Cheerful Experiences
Small businesses are increasingly adopting Artificial Intelligence (AI) technology into their customer service operations, which helps them streamline operations, benefit from cost efficiency, and deliver high customer satisfaction. AI in customer s ...
Invest in Customer Success as a Service (CSaaS). Keep your Revenue Engine Chugging into 2026
Do you want Loyal Customers? Invest in Customer Success as a Service in 2026Customer Success (CS) is an integral part of the customer lifecycle handled by a dedicated customer success team that nurtures the relationship and ensures brand loyalty ...
Back-office Support: Not a Cost Center, but a Growth Enabler (An Insider’s POV)
Outsourced Back-office Services: Promoting Business GrowthBack-office outsourcing is no longer optional; it has become crucial to the success of your organization. Businesses no longer treat it as a cost center, but rather as a catalyst for grow ...
Remote Staffing: The Present and the Future of Hiring in 2026
Remote staffing has become a standard hiring practice, especially post-COVID-19 phase. Glassdoor CEO Christian Sutherland-Wong once remarked that "The workplace is far more distributed than it was pre-2020 … We've all learned that you can be product ...
Why Small Companies Must Outsource Back-office Support Services
The back-office is a crucial component of your business operations. Unless you manage it efficiently, you won't be able to focus on implementing critical business strategies and achieving your revenue generation goals. Back-office outsourcing is hig ...
Why Outsourcing is More Than Just Cost-Cutting: Strategic Advantages of Back-office Support Outsourcing
Outsourcing has become a popular strategy for reducing costs. But is outsourcing really about only cost savings? No, it's about several benefits that make back-office support a growth enabler rather than just a strategy to cut costs. Especially in 2 ...
How the Philippines’ BPO outsourcing companies are driving innovation with BPO Automation
The Philippines is popular worldwide for its BPO industry. The archipelago leverages the latest AI-powered technology to keep operations agile, reduce costs, and deliver high customer satisfaction. Many companies worldwide outsource various services ...
The Generative AI Advantage: Why Customer Support Will Never Be the Same
Generative AI in Customer ServiceBusinesses ensure they deliver superior customer support services and provide high customer satisfaction. It allows them to increase retention, reduce churn, and ultimately improve their long-term profitability. ...