Have you ever wondered how your back-office functions support you in your revenue generation goals? Though the back-office support services team never works directly with your clients, they provide strategic support for your lead generation initiativ ...
Customers' preferences are rapidly evolving in the digital age, and businesses are working towards providing a holistic journey to the customers, commanding their loyalty with every purchase. Let's talk about the top customer service trends 2024 and ...
The Philippines is synonymous with back-office outsourcing and is considered the hub of the global outsourcing market. The largest BPO population resides in Metro Manila, the capital of the Philippines. With a trained workforce, English language flue ...
Philippines: One-stop destination for all your outsourcing needs Philippines- a country applauded for its exceptional BPO industry! With hundreds of companies in the archipelago, it is the nerve center of global BPO outsourcing. The Philippine BPO ma ...
Back-office functions should function properly to ensure the front-end client-facing activities are conducted smoothly. Many companies outsource back-office service solutions to countries like India and the Philippines, which are popular for their ba ...
According to the Deloitte Global Outsourcing Survey, 65% of respondents said that outsourcing lets them focus on core functions, while 63% mentioned cost-cutting as a key benefit of outsourcing. Clutch has revealed that nearly one-quarter of small b ...
Customer Expansion is critical to your organization's success. However, you need strategic planning and proven steps to ensure your customer expansion strategy helps you achieve your goals, such as improved customer retention rates, increased brand l ...
Today, businesses operate in a technology-driven world where customer expectations have evolved more than ever. They are more aware, and their ‘wants’ have soared. Companies must keep pace with these expectations and reinvent their customer support s ...
Introduction A customer experience team can help organizations survive and thrive by strengthening customer relationships, building trust and by cross selling. Earlier, customer support was limited to post-sales, agents would answer customer questio ...
The only differentiator available to companies in a competitive space is customer experience (CX). Customer Experience gives companies a chance to make the customers’ interactions with sales and support memorable enough that they continue to be repe ...