Great customer support and service can make a massive difference in the profitability of a business. Recent statistics prove customer experience affects customer retention and churn rate. For instance, Zendesk has revealed that more than half of con ...
Customer success (CS) has become integral today in ensuring business growth and long-term revenue. This strategy helps you win your customer's trust by hand-holding them throughout their buyer journey, and ensuring their needs are adequately met. It ...
Do you want to grow your business fast? Let us ask you, where are your best people? Are they handling the routine administrative tasks or occupied with strategic business, planning, revenue generation processes, and client engagement? If your busines ...
Philippines: One-stop destination for all your outsourcing needs Philippines- a country applauded for its exceptional BPO industry! With hundreds of companies in the archipelago, it is the nerve center of global BPO outsourcing. The Philippine BPO ma ...
Customer Expansion is critical to your organization's success. However, you need strategic planning and proven steps to ensure your customer expansion strategy helps you achieve your goals, such as improved customer retention rates, increased brand l ...