Great customer support and service can make a massive difference in the profitability of a business. Recent statistics prove customer experience affects customer retention and churn rate. For instance, Zendesk has revealed that more than half of con ...
Companies today prioritize customer success (CS), as they have realized the immense potential and impact these services have on growth and expansion goals. Customers' demands are ever-evolving, and businesses need to adopt a proactive approach to ens ...
Customer success (CS) has become integral today in ensuring business growth and long-term revenue. This strategy helps you win your customer's trust by hand-holding them throughout their buyer journey, and ensuring their needs are adequately met. It ...
Do you want to grow your business fast? Let us ask you, where are your best people? Are they handling the routine administrative tasks or occupied with strategic business, planning, revenue generation processes, and client engagement? If your busines ...
Have you ever wondered how your back-office functions support you in your revenue generation goals? Though the back-office support services team never works directly with your clients, they provide strategic support for your lead generation initiativ ...
Customers' preferences are rapidly evolving in the digital age, and businesses are working towards providing a holistic journey to the customers, commanding their loyalty with every purchase. Let's talk about the top customer service trends 2024 and ...
The Philippines is synonymous with back-office outsourcing and is considered the hub of the global outsourcing market. The largest BPO population resides in Metro Manila, the capital of the Philippines. With a trained workforce, English language flue ...
Philippines: One-stop destination for all your outsourcing needs Philippines- a country applauded for its exceptional BPO industry! With hundreds of companies in the archipelago, it is the nerve center of global BPO outsourcing. The Philippine BPO ma ...
Back-office functions should function properly to ensure the front-end client-facing activities are conducted smoothly. Many companies outsource back-office service solutions to countries like India and the Philippines, which are popular for their ba ...
Today, businesses operate in a technology-driven world where customer expectations have evolved more than ever. They are more aware, and their ‘wants’ have soared. Companies must keep pace with these expectations and reinvent their customer support s ...