Oh, we don’t need a vendor for our administrative functions as we’re not in the big league! Hiring a back-office company is expensive; our budgets will spiral out of control- it is a thought process generally found amongst small and medium-sized companies (SMEs) that refrain from outsourcing their back-end function to the experts. Today, business organizations operate in a volatile marketplace where competition increases fast. So, how do you focus on achieving critical business goals without worrying about non-core business functions? The answer is simple- outsourcing!
If you are a small or medium-sized company, you must focus on driving growth and scaling your business. But if you find yourself tied up to administrative tasks, the results will not meet your expectations. A reliable back-office support company can help you streamline your back-office functions at a nominal fee and ensure your business operates seamlessly with the help of an efficient and dedicated remote workforce that works in sync with your company’s goals.
Did you know outsourcing has become a norm as it provides several benefits? According to Clutch, 37% of small businesses outsource accounting and IT services, while 34% and 28% of firms outsource digital marketing and development, respectively. Moreover, 24% outsource human resource and customer support functions to experts.
Do Small Companies need a Back-office Support Services provider?
A small and medium-sized company must consider back-office support services, as they are advantageous in several ways. SMEs hesitant to outsource non-core business functions should acquaint themselves with the advantages outsourcing offers. It will help them make an informed decision to consider back-office outsourcing services.
- Cost-effectiveness: Back-office support services are available at a nominal fee, providing companies with considerable cost savings. The Philippines- the global hub of outsourcing serves businesses worldwide with its wide range of budget-friendly back-office services, such as business process outsourcing (BPO), IT support, digital marketing, and healthcare back-office support services.
- Streamlined Services: A back-office company can be a trusted aide who will simplify your back-office management. The experts will ensure the smooth operation of your business with an efficient staff that aligns with your business objectives. It’s a wise decision to delegate routine and administrative tasks to experts as it will save you crucial time that you can spend to augment business growth. Small companies want greater efficiency in their administrative functions as it helps them shift their focus to brand building. Even Clutch has reported that the primary reason for small businesses to outsource is efficiency.
- No infrastructural expenses: Small companies can save drastically by outsourcing back-office services to a reliable back-office company. It helps save them huge expenses they would otherwise incur on setting up an in-house team, training, and management. They can get back-office support at a nominal fee and ensure the administrative functions are streamlined and handled efficiently with the help of experts. They can save financial resources and invest in business expansion, customer acquisition, customer success, and retention. So, small companies benefit hugely, as they can utilize their limited resources efficiently and stay competitive in the marketplace.
- Scalability: One of the most significant advantages of outsourcing back-office support services is the flexibility in hiring the desired number of employees. Businesses can hire one employee or set up a full-fledged team of back-office experts based on their requirements. Back-office companies provide project-based or permanent hiring of a preferred number of employees, and businesses need to pay only for the services utilized.
- Access to modern technology: Back-office support services in the Philippines are increasingly pushing the envelope and improving their quality of work by integrating the latest technology, such as cloud computing, Artificial Intelligence, and Robotic Process Automation in different services such as contact centers, human resource management, software development, etc. It has enhanced the quality of work. Small businesses can leverage modern technology with outsourcing as these companies operate on a large scale and use the latest technology to stay ahead of the competition. Moreover, they strive to deliver an enhanced customer experience. So, they continually improve the deliverables by leveraging new technology.
Final Thoughts
As a small and growing business, you must focus on finding a foothold in the competitive business landscape and continuously growing your business. Though administrative functions are crucial for the smooth functioning of a business, they do not directly generate revenue. If you are involved in administrative functions, you’ll be unable to utilize your talent and resources to grow your business. So, it’s advisable to outsource back-office support services and focus on strategic business functions that drive business growth and boost profitability.
MyCustomer360: A Trusted Back-Office Support Service Provider in the Philippines
MyCustomer360 fully understands the dilemma of small and medium-sized companies regarding cost and quality of work. We offer budget-friendly plans for dedicated and high-quality back-office support services. We are a leading back-office company in the Philippines serving businesses with dedicated services such as IT support, human resource management, healthcare back-office support services, customer support, and customer service. Book a free consultation and learn how we can help you contribute to your journey by shouldering the responsibility of managing your back-office functions.
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