Back-office Support Services: The Backbone of your Business

Back-office support services include various administrative and routine tasks such as HR and payroll management, IT support, customer support, document management, order fulfillment, inventory management, data entry, etc. Businesses should streamline these functions to ensure the effective functioning of frontline activities. The back-end functions support your business in achieving your revenue generation goals. They are like the backbone of your business, providing you with the steady support your business needs to focus on growth and expansion initiatives. A large number of enterprises worldwide hire professionals to handle back-office tasks. They hire back-office companies with expertise in offering remote staffing to handle their various back-end tasks. Do you know the global outsourcing market is rapidly growing? The Philippine BPO market, worth $35.4 billion in 2023, is expected to be worth $37.87 billion in 2024 with a 7% CAGR. The Philippines is the global destination for back-office support services. A large number of businesses worldwide outsource back-office functions to the archipelago.

How are back-office support services beneficial for your business? 

• Seamless Onboarding: Choosing a reliable back-office company can help you in several ways. They ensure the onboarding process is smooth and efficient. The professionals will cater to your hiring requirements and ensure a thorough verification and vetting process to provide you with a workforce that’s fully aligned with your business requirements. 
• Trained Employees: As a business owner, you don’t want to invest time in onboarding, training, and managing a remote team. You can achieve exceptional results with a managed workforce by outsourcing. The back-office service provider will employ a dedicated and high-skill team to meet your business requirements. From onboarding to offboarding, the back-office company manages the entire lifecycle of the employees. 
• Cost-effective solution: Businesses can easily hire remote staff for administrative tasks without paying sky-high costs. The Philippines is the hub of outsourcing. Some top reasons that make it a go-to destination for outsourcing are the cost-efficiency from operations of large-scale economies, a favorable economic business environment, and huge government support, enabling back-office companies to provide services at an attractive fee. The quality of work is unparalleled, making the archipelago a favorite destination for outsourcing different business functions. 
• Project-based remote staffing: Scalability and flexibility in hiring remote teams is a huge concern for several businesses as they prefer to pay for only the services used and stay out of lock-in contracts.  Back-office companies in the Philippines offer remote staffing services with scalability. Businesses can increase the number of remote staff as their requirements grow and pay only for the services/resources utilized. It’s an excellent option for small and medium-sized businesses with budget constraints. Also, it is advisable to get operational flexibility with reliable back-office companies as businesses can benefit from a long-term and sustainable partnership. 

What kind of Back-office services can businesses outsource to the Philippines?

The Philippines is a one-stop destination for back-office support services. Companies can outsource a wide range of services to the Philippines. Some popular services you can consider outsourcing to the Philippines are: 

• Data Entry: Data entry is a time-consuming task that can take away the valuable time you can spend on frontline activities. Back-office companies offer a robust data entry and management process with trained and experienced employees. Business organizations can expect accuracy and quick turnaround time by outsourcing data entry services to the Philippines.
• Administrative Support: Do you need assistance in daily operations? You can hire professionals for various tasks such as setting up appointments, managing daily meetings, and customer support. Hire a dedicated staff adept at managing day-to-day operations with the help of experts.
• Healthcare back-office support services: Healthcare support is one of the most sought-after support services businesses seek today. The global healthcare outsourcing market is expected to be worth $312 billion by 2025. Do you know that more than 90% of U.S. hospitals have outsourced at least one of their processes? You can easily hire experts to offer tele-health services and services such as billing, coding, and accounting for the healthcare industry.

Outsourcing Back-office support services to the Philippines

We have discussed how back-office functions benefit businesses and how they offer relentless support to companies in achieving their primary goal of revenue generation and business expansion. It would be best to outsource the administrative task to a reliable back-office support company in the Philippines with the expertise and resources to offer unparalleled services at a budget-friendly fee. The Philippine BPO industry contributes approximately $ 30 billion annually to its economy. Moreover, this sector grows 8-10% annually and holds an impressive share of 10% to 15% of the global market. The Philippines offer several benefits, such as attractive pricing, quality assurance, data security, and access to the latest technology.

How can MyCustomer360 help you? 

MyCustomer360 is a leading back-office company in the Philippines that has assisted many businesses with robust back-office support services. We can help you set up a remote team comprising back-office experts and virtual assistants to handle your administrative tasks efficiently at an attractive fee. Are you interested in streamlining back-office functions with budget-friendly payment plans? Book a free consultation and join us for insightful conversation!