Tag: customer service
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How to Deliver Great Customer Service?
Great customer support and service can make a massive difference in the profitability of a business. Recent statistics prove customer experience affects customer retention and churn rate. For instance, Zendesk has revealed that more than half of consumers will switch to a competitor after only one bad experience. It also says that 3 in 4…
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Discover the Crucial Customer Service Trends Shaping 2024
Customers’ preferences are rapidly evolving in the digital age, and businesses are working towards providing a holistic journey to the customers, commanding their loyalty with every purchase. Let’s talk about the top customer service trends 2024 and how they are prompting businesses to adapt and align their existing customer management framework to meet their growing…
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Top 5 customer service challenges & how to overcome them
Customer experiences are a determining factor in building brand loyalty. According to Khoros, 83% of consumers say that good customer service is one of the most important factors, outside of product and price, while making a buying decision. Good customer service is a crucial factor that motivates people to be associated with a business. …