Remote staffing has become a standard hiring practice, especially post-COVID-19 phase. Glassdoor CEO Christian Sutherland-Wong once remarked that “The workplace is far more distributed than it was pre-2020 … We’ve all learned that you can be productive even when you’re not in the same location. This trend is here to stay.” Remote hiring enables companies to access global talent and meet their varied requirements for skilled, trained professionals. According to the Owl Labs’ State of Remote Work report, 16% of international companies are fully remote. Establishing remote teams and relying on them to meet their goals and objectives has several benefits for an organization. No wonder they are aligning their work models to adapt to this radical shift in the workforce, moving towards hybrid and fully remote hiring processes. The report further states that 70% of employers offer some form of remote work. One destination that tops the list for meeting offshore team requirements is the Philippines. Whether it’s BPO outsourcing, customer support, customer success, or back-office support services, remote staffing in the Philippines has become popular worldwide. Employer of Records (EORs) help businesses tap Filipino talent to serve global companies.
Why is remote staffing becoming the norm?
Post-pandemic, there has been a major shift in hiring models. Remote and hybrid teams have become popular hiring options for employers. Today, businesses are open to hiring employees who work outside traditional office environments. They get opportunities to recruit global talent, including from hubs such as the Philippines.
- Quick onboarding: Gone are the days when it took weeks and months to hire employees, and project completion suffered from onboarding delays. Now, with recruitment staffing agencies and remote staffing in the Philippines, the times have changed. It’s easier to onboard employees who perfectly meet expectations with managed recruitment services. Reputed companies, such as those in the Philippines, have access to a large talent pool. They provide employees on demand faster and help businesses quickly hire vetted, trained staff who are the perfect fit for the job. Fast onboarding is one of the most prominent benefits of remote recruitment services.
- High-quality Services: Offshore staffing lets businesses hire trained and skilled staff for various job functions. Companies worldwide can hire employees for basic tasks to specialized roles such as data mining, data analytics, medical billing, software development, and more. Recruitment companies manage the remote workforce and ensure the hired employees meet clients’ expectations. A skilled, experienced workforce with familiarity with the latest technology and the ability to work across time zones delivers high-quality back-office services and enables agile business operations.
- Scalability: Another significant advantage of hiring an Employer of Record is the flexibility it offers in hiring models. Scalability in hiring the preferred number of employees favors the establishment of remote teams. Reputed staffing companies like MyCustomer360 provide their clients with the flexibility to set up a remote team with no minimum hiring requirements. They can hire as few as one employee or build large teams to address their varied staffing needs. It’s cost-effective because clients pay only for the services they use.
- Transcending geographical boundaries: Remote recruitment allows businesses to hire talent from anywhere in the world. They can find the right fit for the job that meets their expectations. For instance, in Manila, Philippines, there is a rising number of workers recruited by global businesses to meet their varied back-office requirements; they are hired for back-office support services, BPO outsourcing, customer support, customer success, and allied roles.
- Increased efficiency: The remote workforce tends to be more productive and work more efficiently, free from traditional office distractions, with a desirable work-life balance. Businesses gain greater efficiency and achieve higher ROI through distributed team recruitment, boosting project completion speed and responsiveness.
- Technological advantage: According to Statista, the AI market is expected to grow at a CAGR of 27.75% from 2025 to 2030, reaching a market volume of $3,487.00 million by 2030! Businesses get access to the latest technological advancements via AI-enabled software solutions. With a managed remote team, companies can tap into the infinite potential of artificial intelligence and streamline their back-office roles without incurring the upfront costs of procuring the latest software solutions.
Why is the Philippines the go-to destination for remote staffing and back-office support services?
- Adaptable workforce: Filipinos are a global favorite among businesses seeking a talented, culturally aware workforce. The Philippines boasts a workforce fluent in English and adaptable to Western culture. The Filipinos are familiar with the global business environment. Their expertise, skills, and experience make them a perfect fit for global companies that want to establish offshore teams.
- Hire for multiple roles: With remote staffing in the Philippines, you can build a distributed workforce to deliver diverse services. The archipelago boasts a skilled workforce ready to handle all your back-office support services requirements. With the help of a reliable company in the Philippines, businesses can establish remote teams that work in perfect tandem with their internal teams. From HR and payroll management, IT support, documentation handling, customer support, and customer success, EORs have you covered.
- Government Support: The soaring popularity of remote staffing in the Philippines can be attributed to government support for locals and indigenous companies. It has been a pillar of strength for the Filipino workforce. The Philippine government often collaborates with the private sector and has to implement measures to address talent shortages and skill gaps in the IT-BPM industry. It is an effort to keep pace with the newest technological advancements. In this regard, the Department of Trade and Industry has launched the National AI Strategy Roadmap 2.0 to advance GenAI and tap AI’s unlimited potential, boosting the Philippine economy. The Department of Information and Communications Technology (DICT) launched the Strengthening the Philippine Workforce for Advanced Remote Knowledge (SPARK) Program in 2024. The objective of the program, rebranded from “DigitalJobsPH is to provide Filipinos with the requisite digital skills.
- Early AI adopter: The United Nations Conference on Trade and Development’s (UNCTAD) 2025 Technology and Innovation Report reveals that the Philippines has demonstrated effective engagement with frontier technologies and has been an early adopter of artificial intelligence. India, too, is among the developing countries making significant progress in technology adoption. The report further states that the Philippines’ practical AI use in the service sector implies readiness in industries that have been the backbone of the economy. This is also one of the reasons that Filipinos have increased exposure to AI tools. Global businesses rely on remote staffing in the Philippines and can hire a skilled workforce with exposure to the latest technology.
Build Global Teams by Hiring Philippine Talent Across Roles
MyCustomer360 is one of the leading back-office services companies in the Philippines, assisting businesses worldwide in setting up offshore teams. We help with remote hiring to meet your various talent acquisition requirements across different job roles. Hire a single employee or a full-fledged team to achieve your objectives, and pay only for the services you use. Book a free discovery call, and our team will walk you through our offshore recruitment process in the Philippines. Get acquainted with how your business can achieve greater efficiency with a remote team. Contact us now to build a dream offshore team and scale globally!
FAQs
Why has establishing remote teams become popular among businesses worldwide?
Remote teams offer various strategic advantages to businesses, such as access to skilled global talent, 24/7 availability for streamlined operations across time zones, access to new technologies, and high-quality services.
Why is the Philippines a popular hub for establishing a remote team?
The Philippines boasts an educated, skilled, and talented workforce attuned to Western culture. The government also conducts various upskilling programs that equip Filipinos with the requisite skills to contribute efficiently to the job market. It also provides companies with fiscal incentives to operate in a favorable ecosystem.
How can MyCustomer360 help?
Our end-to-end remote staffing services let you access the talented Filipino workforce for different business functions. We manage the offshore teams and ensure they meet your job requirements with the requisite skills and expertise. We act as an Employer of Record for companies looking to hire a trained and experienced workforce in the Philippines.