The Philippines is a global favorite for outsourcing various business functions. Many companies worldwide rely on Filipinos to carry out their administrative functions. The Philippines workforce is known to be tech-savvy and highly professional. Their skill sets, cultural adaptability, and professional attitude make them a popular and unanimous choice for assigning the responsibility of back-office support services. Many services are outsourced to the archipelago, such as Information Technology (IT), financial services, healthcare back-office support services, and administrative work. Its Business Process Outsourcing (BPO) industry tops the list, employing over 1.7 million people. Let’s discuss why the Filippones are making waves in the global outsourcing industry.
Why the Philippine employees are in demand?
Strong Academic Background: The Philippines imparts high-quality and innovative pedagogy. This approach brings out the best in the students, enhancing their creativity and polishing their problem-solving skills. It makes them competent in different disciplines. The curriculum is adapted to meet international standards and give the students a competitive edge in their careers. Every year, a large number of students complete their school and graduate from colleges and training institutes. They are ready with a strong educational background to be absorbed in the workforce. It prepares them to enter the job market and meet the growing industry demands. They earn various certifications that help them grab lucrative job offers. International employers are interested in hiring them for back-office support services.
English Language Proficiency: Filipinos are highly fluent in English, which has become a prerequisite in the global business market. The Philippines has ranked 22nd globally on the EF English Proficiency Index which evaluates the proficiency of countries and regions based on English skills. English is taught starting right from a young age. It is the primary language of instruction in schools. Higher education institutions (HEIs) also conduct courses in English. These factors make Filipinos a top choice of international clients.
Work Culture Adaptability: One of the prominent factors that make the Philippines a top choice for hiring remote talent is the fantastic capability to adapt to foreign work cultures. They have experience working in a multi-cultural team and are a good fit for assigning responsibilities of several business functions. They have international exposure and are aware of the workings of a global business environment. It is not surprising to know that with such adaptability, the Philippines is the go-to destination for North America, followed by Europe and the Asia-Pacific region for hiring professionals.
Skilled in technology – Today, companies want to hire tech-savvy employees who are proficient in using modern tools as it increases productivity and helps the business gain a high ROI. Hiring employees from the Philippines is a massive advantage because of their exposure to the latest technology. For instance, Filipino BPO employees use the latest CRM software for customer management and use the latest AI-powered insights to serve customers. It helps them deliver high customer satisfaction as they can always be aware of the customer journey and offer proactive support. Similarly, Filipinos work as virtual assistants to provide email support and manage meetings and other administrative tasks using the latest communication platforms. It makes coordination and team collaboration efficient and productive. Global employers find it effortless to work with employees from the archipelago because they adopt the latest technology.
Cost-effectiveness- Back-office outsourcing from the Philippines is cost-efficient without compromising the quality. The cost of living in the archipelago is not high compared to the Western countries. The infrastructure is available at an affordable price, and the government also provides support with various incentives such as tax exemptions and duty-free imports to businesses. All these contribute to lower operational expenses and reduced labor costs while the quality of work remains unaffected. Global employees are keen to hire the Filipino talent available at competitive salaries.
How to outsource Back-office support to the Philippines
To hire a talented Filipino workforce, you must rely on an experienced back-office company such as MyCustomer360. We assist many businesses by providing reliable back-office support services in the Philippines. Our services are comprehensive, ranging from IT support, payroll management, healthcare support services, and customer support services. You can book a call with us to explore how our dedicated team in the Philippines can help you manage administrative functions seamlessly.
Add a Comment