Category: Customer Success
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How to Make Your Customer Success Program a Success!
Customer success (CS) has become integral today in ensuring business growth and long-term revenue. This strategy helps you win your customer’s trust by hand-holding them throughout their buyer journey, and ensuring their needs are adequately met. It starts with onboarding, but the journey through lifelong loyalty needs a strategic approach- a mix of education and…
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Hire a remote back-office support services squad and let your business fly high!
Do you want to grow your business fast? Let us ask you, where are your best people? Are they handling the routine administrative tasks or occupied with strategic business, planning, revenue generation processes, and client engagement? If your business is engaged in back-end tasks, revenue generation goals can take a backseat. Non-client-facing administrative tasks should…
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Unlock the Potential of Your Business with Back-office Support Services
Have you ever wondered how your back-office functions support you in your revenue generation goals? Though the back-office support services team never works directly with your clients, they provide strategic support for your lead generation initiatives by streamlining the administrative tasks, letting you confidently carry on your front-end activities. What is back-office support services? A…
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Discover the Crucial Customer Service Trends Shaping 2024
Customers’ preferences are rapidly evolving in the digital age, and businesses are working towards providing a holistic journey to the customers, commanding their loyalty with every purchase. Let’s talk about the top customer service trends 2024 and how they are prompting businesses to adapt and align their existing customer management framework to meet their growing…
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Philippines: Your Trusted Global Destination for Back-office Support Services
The Philippines is synonymous with back-office outsourcing and is considered the hub of the global outsourcing market. The largest BPO population resides in Metro Manila, the capital of the Philippines. With a trained workforce, English language fluency, and attractive hiring rates, the archipelago is a top destination that meets all your back-office support services outsourcing…
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Philippine Outsourcing Company: Your Key to Back-Office Cost Savings
Philippines: One-stop destination for all your outsourcing needs Philippines- a country applauded for its exceptional BPO industry! With hundreds of companies in the archipelago, it is the nerve center of global BPO outsourcing. The Philippine BPO market is rapidly growing at a CAGR rate of 7% and is expected to grow to $37.87 billion in 2024. You…
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Making Back-office support services your sales enabler
Back-office functions should function properly to ensure the front-end client-facing activities are conducted smoothly. Many companies outsource back-office service solutions to countries like India and the Philippines, which are popular for their back-office support services. The outsourcing capital, India, has a market size of $210 billion with a CAGR of 7.25% (2021-2025), and the Philippines…
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Are you overwhelmed managing administrative functions? Back-office support service providers have your back!
According to the Deloitte Global Outsourcing Survey, 65% of respondents said that outsourcing lets them focus on core functions, while 63% mentioned cost-cutting as a key benefit of outsourcing. Clutch has revealed that nearly one-quarter of small businesses says they outsource to increase efficiency. Back-office support services are crucial in running the organization smoothly which…
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Beyond Phone Calls: Transforming Customer Support Services
Today, businesses operate in a technology-driven world where customer expectations have evolved more than ever. They are more aware, and their ‘wants’ have soared. Companies must keep pace with these expectations and reinvent their customer support services. They must go beyond phone call support and integrate a unified customer support strategy. They must leverage technology…