Category: Customer Success

  • Beyond Phone Calls: Transforming Customer Support Services

    Beyond Phone Calls: Transforming Customer Support Services

    Today, businesses operate in a technology-driven world where customer expectations have evolved more than ever. They are more aware, and their ‘wants’ have soared. Companies must keep pace with these expectations and reinvent their customer support services. They must go beyond phone call support and integrate a unified customer support strategy. They must leverage technology…

  • Why a Customer Experience Team a Revenue Generator not a Cost Center

    Why a Customer Experience Team a Revenue Generator not a Cost Center

    Introduction A customer experience team can help organizations survive and thrive by strengthening customer relationships, building trust and by cross selling. Earlier,  customer support was limited to post-sales, agents would answer customer questions and customer interaction was limited to resolving issues. But now the scenario has changed. Salesforce has revealed in its study that 54% of agents think that…

  • Is Customer Success part of the Customer Experience Strategy?

    Is Customer Success part of the Customer Experience Strategy?

    The only differentiator available to companies in a competitive space is customer experience (CX).  Customer Experience gives companies a chance to make the customers’ interactions with sales and support memorable enough that they continue to be repeat buyers. A good customer experience helps the sales process and once a sale is done, nurturing customers and…

  • Maximizing Revenue with Customer Success Services

    Maximizing Revenue with Customer Success Services

    Customer success and expansion is the latest addition to customer engagement services. Many companies from different industry verticals are investing in customer success and reaping the benefits of efficiently managed customer service. According to Forrester Research, for 72% of businesses, the top priority is improving customer success (CS). So, what are customer success solutions? Do businesses need to invest…

  • Customer Success Programs: Building & Sustaining Customer Relationships

    Customer Success Programs: Building & Sustaining Customer Relationships

    Customer success importance Customer success is grabbing the attention of businesses worldwide. It has added a new dimension to the customer engagement process where business proactively engages the customers even after selling the product. Customer success programs are designed to strengthen customer relationships and perhaps continued revenue. Today companies are opting for professional customer success…

  • Deliver Superior Customer Experiences with a 360-degree Customer Support Program

    Deliver Superior Customer Experiences with a 360-degree Customer Support Program

    What is a 360-degree customer support system?  360-degree customer support service is a comprehensive approach toward customer service and engagement. It involves offering a connected experience across all channels and providing a personalized and enhanced customer experience. Customer support solutions use data on the customer journey and track their interaction with the business on online platforms, and store…

  • Top 5 customer service challenges & how to overcome them

    Top 5 customer service challenges & how to overcome them

    Customer experiences are a determining factor in building brand loyalty. According to Khoros, 83% of consumers say that good customer service is one of the most important factors, outside of product and price, while making a buying decision. Good customer service is a crucial factor that motivates people to be associated with a business.  …

  • What is the role of the Customer Success Manager?

    What is the role of the Customer Success Manager?

    Who is a customer success manager? A customer success manager is a professional dedicated to building and sustaining long-term customer relationships. The person creates a customer success strategy and is responsible for providing high customer satisfaction, creating brand loyalty, and helping the business maximize revenue. The manager acts as a strong link between the customers…